The second-hand marketplace Users Voice Frustration Regarding Sizing Modifications
Vinted users have been reacting angrily due to a modification that led to products showing incorrect sizing.
This online marketplace has updated its size classifications for women's and children's clothes but did not contact all users about the change.
Online Platforms Response
Many shoppers and sellers are posting online stating that platform listings now display an altered size classification versus the original listing due to the recalibration.
The company said the new system was more in line with comparable marketplaces.
They have suggested members to review their products and update the measurements by hand when needed, which has left users frustrated.
Sizing System Updates
Earlier, the sizes had both a single numeric size and a letter, like S/8 or M/10.
The new system has a letter and a range such as S/UK 8-10.
For certain items, the sizing has been recategorised - for example a size L was previously a 12 but is now a UK 16-18.
Member Experiences
A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Stephanie Gallen, based in Glasgow, explained products she uploaded with size 14 tags were showing in the marketplace as size 20–22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.
Manual Updates
Another shopper, based in Derby, said she had been left angered because the modification necessitated personal updates the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and Vinted sales have been crucial for me since losing part of my income," she said.
Platform Context
The app has more than 100 million members, with 18 million British users.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This is not the initial instance where an unanticipated change on the platform has faced criticism: last year, Vinted reversed a change concerning shipment methods due to shopper criticism.
